About Cross Stitch Needle Shop

Cross Stitch Needle Shop specialises in the needles used for cross stitch and counted thread embroidery.

You do not have to create an account with us to make a purchase and payment is collected securely on-line using Sage Pay/Streamline. Cross Stitch Needle Shop do not see your card details.

Postal charges are displayed in your basket BEFORE you commit to a purchase. UK 1st class from 65p ~ Europe Air Mail from £1.65 ~ Other countries we post to from £2.50. If you would like us to post to a country which is not currently available during the checkout process please contact us.

Cross Stitch Needle Shop trades under our Busy Lizzie Crafts banner - we are a well established small family business based in West Sussex in Southern England - our customer base is worldwide and we are a member of the Federation of Small Businesses.

Cross Stitch Needle Shop operates as an internet mail order business - we do not have retail premises.

If you wish to contact us by telephone our number is +44(0)1273-808298 - an answermachine is available should we be unable to take your call. Please mention Cross Stitch Needle Shop, leave your name and 'phone number and we will call you back as soon as we can.

CLICK HERE for our contact details. If you wish to contact us by email please use our Contact Us link.

Federation of Small Businesses
FSB

Member Number 2086704

See our Terms and Conditions page for more information

Payment

Secure on-line payment facility - We use Sage Pay and Streamline to process your card payments - you can purchase items from this website in the knowledge that your card details are secure.....we do not see the details of your credit/debit card at any time.

Secured by Sage Pay

Credit / Debit Cards - We are able to accept payment via Mastercard / Visa / American Express and all major UK debit cards. We do not see the details of your credit/debit card when you pay this way - the transaction is handled securely via Sage Pay & Streamline. Your payment will show as Busy Lizzie Crafts on your bank or credit card statement.

UK Cheque / Postal Order - We accept payment by cheque/postal order from our UK customers only.- Please select the "Cheque/Postal Order" option as you proceed through checkout to place your order, make your cheque/postal order payable to BUSY LIZZIE CRAFTS and send to Busy Lizzie Crafts CSNS, 46 The Crescent, Southwick, West Sussex, BN42 4LA quoting your order number.

International Money Order
We regret we are unable to accept payment by International Money Order.

VAT
We are not VAT registered and do not charge VAT on your purchases.

Delivery
We post to UK, BFPO, Europe and Worldwide. Our charges are simple and straightforward and are based on the current Royal Mail postal charges plus a small fee to cover packaging. You will have the option to select Signed For delivery during the checkout process for an additional fee.

Depending on the value of your order we may sometimes decide to send a package via Signed For or International Signed For delivery - should this be our decision you will not be charged an additonal fee.

We aim to despatch purchases within 2 working days of receiving payment - we are generally able to despatch within 1 working day (working days are Monday to Friday, excluding UK Bank Holidays).

Customers outside European Union - We will attach a Customs Declaration form to the front of your parcel clearly indicating the contents and value. You will be responsible for any customs/import duties appropriate to the country of import.

Packaging
Your needles will be carefully packed either in a board-backed envelope, or protected by board/bubble wrap to protect both them and the postie !

Returns
We sincerely hope you are pleased with your purchase however should you need to return needles please contact us for a returns number before sending them back to us - thank you.

Your parcel has not arrived?

Although the vast majority of items sent via Royal Mail are delivered as expected, Royal Mail does not accept that items are lost or missing in the post until after 15 working days (UK addresses), 20 days (European addresses) and 25 working days (rest of the world) from the date of posting.

If you are concerned that your parcel has gone astray please do let us know, however we will be unable to replace (wherever possible) or refund until 15(UK), 20 (Europe), 25 (rest of the world), working days have elapsed since the posting date. Should we need to claim for a lost parcel you may be contacted by Royal Mail during their investigation process.

Change of Mind
You have a 14 day period which starts when you receive the goods to cancel all or part of your purchase (called a cooling-off period). Should you change your mind and decide you do not wish to purchase the items they must be returned to us unused, and in their original packaging within that period, together with your invoice and returns number details.

We will refund the cost of the item(s) returned and original P&P costs when they are received by us. You will be responsible for the cost of return postage. Should the goods not be received in the same condition as they were sent to you we reserve the right to charge an appropriate fee.

Faulty or not as described
If your needles are faulty or not as described we will replace (wherever possible) or refund the purchase price (including postage costs) if they are returned to us within 14 days of receipt with their original packaging, together with your invoice and returns number details.

UK customers
Please contact us before returning items for a returns number. We recommend that you use Recorded Delivery/Special Delivery when returning items as we are unable to refund monies if items are not safely received by us.

Overseas customers
Please contact us before returning items for a returns number. We recommend that you use a trackable method of returning items as we are unable to refund monies if items are not safely received by us.

If you are returning goods from overseas you must clearly mark the package "Returned goods of UK origin" to enable UK Customs clearance. If you do not do this and Customs charge duty on the return we will reject the package and it will be returned to you at your expense.

Busy Lizzie Crafts
Cross Stitch Needle Shop trades under our Busy Lizzie Crafts banner. Payments will show as Busy Lizzie Crafts on your credit card or bank statement.

Busy Lizzie Crafts logo

Other websites under the Busy Lizzie Crafts banner:

www.busylizziecrafts.co.uk - selling cross stitch, blackwork, hardanger and longstitch kits from UK designers and manufacturers.

www.teatowelshop.co.uk - specialising in pure linen tea towels from Ulster Weavers - large selection of designs always in stock and ready for despatch.